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Customer Support Engineer - RUPEAL


RUPEAL
Data:20-3-2017  Local: Lisboa



Hello!!!

Look down at your resume. Now back to this job description. Now back to your resume. Now think about your current job. Sadly, your job doesn´t sound like this job and it´s not RUPEAL. But if you applied to this job, it could be.

You must consider yourself a fast learner, as you will need to pick up a great deal of concepts and tools in a relatively short period of time in order to be productive.


Main Purpose and Key Responsibilities are:

Act as customer’s local interface for service delivery and support;
Apply customer specific parametering and configuration in the network elements’ subsystems;
Perform SW maintenance activities such as installation & test of technical/change notes /change deliveries;
Carry out independently complex technical activities such a SW upgrades, updates including On-line SW Change Service, Expert Support, Preventive Care and technical audits on site;
On-site support at customers premises participating network operation service, when applicable;
Plan and run a subproject (like SW upgrade, SW change planning, Expert Support and Tailored technical support).

On request perform:

• Installation and/or commissioning and/or integration activities;
• Network expansion activities;
• Technical/customer acceptance testing;
• Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system);
• Feedback and co-ordination with other service business lines (like Network Planning, System Integration)
Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting);
• Provide technical support (case handling) for customer queries, according to customer contract and internal support model; scope of work depends on role assigned to an engineer.

What we offer:
Anything is possible when you work with RUPEAL. If you love building complex enterprise systems and want the fun and feel of a start-up company, but the solid management and resources of an established business, we are the place for you.
Why else? We offer an extensive benefits package for all full-time employees, including medical! And… we’re hiring like crazy right now, and looking for smart, forward-thinking problem solvers to join our world-class, and fairly wacky team.

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