The Digital Bank for Employees programme aims to deliver digital services for our client's 30,000 employees improve effectiveness through "apps" that allow them to work together anywhere in a flexible and agile way.

Sobre o nosso cliente

Our client is a growing multinational company.

Principais responsabilidades

As a Digital Coach, you will be part of Digital Bank for Employees "dial a geek" program designed to provide insightful advice and friendly, hands-on technical support on digital working applications to any client in need. You will also educate your team members about applications, while independently keeping your own background up to date. You will be the guru, the skilled expert, giving advice and supporting others every day.

The key responsibilities will be to:

• Provide insight and technical support to internal clients on digital working applications (internal or external)


• Diagnose issues on the spot, explaining situations with patience and empathy


• Determining solutions to quickly get users up and running again


• Earn the trust of clients and coworkers alike as you offer guidance, tips and training


• Keep your background up to date

Perfil desejado

• Business School or applicable University Degree or Engineering School


• Background in technical support or customer service


• Interested in new apps to enhance all areas of your life


• 3-5 years relevant experience, including international


• Passion for customer service and commitment to exceed expectations


• Strong people skills, enjoy meeting people and building relationships


• Ability to keep your cool, to maintain composure and customer focus while troubleshooting and solving technical issues


• Problem solving


• Strong team player


• Ability to teach and train others, to communicate technical concepts in layman's terms


• Sense of urgency


• Excellent time management skills


• Can make decisions quickly


• Appetite and ability to absorb knowledge on new technologies and smart applications


• Is energetic, determined, positive, goal focused and consistent - even under pressure


• Self-starter and strong drive to proactively propose improvements and implement initiatives


• Ability to go beyond existing frameworks by suggesting new ideas which are suitable for clients and / or the organization


• Able to provide honest and independent advice


• Multi-tasking i.e. works on several initiatives at same time


• Acts with discretion, privacy, confidentiality and ethically, in compliance with agreed actions


• Flexibility to travel globally for work or training but primarily to European locations (Paris, Lisbon, Madrid etc.)


• Availability for a training abroad up to 3 months

Benefícios adicionais

Join a leading growing company.

Candidate-se através do website