The project will be led in close coordination and cooperation with Domestic Markets to offer the international clients a seamless and state of the art experience.

Client Details

Our client is a growing multinational company.

Description

The key responsibilities will be to:

1. Operational and Technical support of the local roll-out projects to bring existing and new e-Banking clients to the platform on an extensive scope of countries.

• Business side:

• Contact / follow-up Cash Managers and Front officers to get their formal agreement to initiate the migration of the client onto the platform


• Support the platform presentation and give clarification on the migration process


• Prepare migration documentation and coordinate the sending of the document


• Write any ad-hoc client/user communication


• Prepare and animate bi-monthly project committees with local team

• Technical / Data management side:




• Coordinate, consolidate and review EU / NAR migration batch file and synchronise the migration steps with the technical team






• Manage and update the migration database (EU/NAR), collecting necessary extracts from various data bases


• Analyse and provide specific dashboards: migration connection Day 1 report, monthly new production report, migration progress report


• Coordinate creation of mandatory information for the migration


• Provide ad-hoc support to local client management team




• Act as single point of contact between the local teams and central teams and handle all incoming requests liaising with the relevant team


• Perform training to local client support team and ensure they are up and running on the platform (opening of a new geography and regular refreshes):




• Train support teams (level 1 and 2) for the platform (invitation process, troubleshooting, new features, tips & tricks)


• Provide ad-hoc 'technically-oriented' refresh sessions (invitation process, trouble-shooting, etc)


• Prepare / update training material (new country opening, QRC (Quick reference cards), etc)


• Assist in the support model definition and formalization

Profile

• Master's degree or equivalent from top tier Business or Engineering university


• 5+ years of operational experience in business, technical projects deployment phases


• Experience in team management and communication and reporting to top-management executives


• e-Banking notions preferable


• Change Management experience, training organization and provision


• SQL / Access knowledge


• Data management knowledge


• Excellent oral and written skills in English (mandatory)


• Availability for a training abroad up to 3 months in London

Job Offer

Join a leading global company.

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