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We now offer you the opportunity to be part of this great company. Job purpose & accountabilities: Professional: Technical capability: A recognised expert in important technical areas. Experience in IPT concepts with Mitel MiVoice accreditations and experience in contact centre environment and the Syntellect CC application. Process: Can define and drive technically related processes affecting classes of business. Can manage problem-escalation in critical situations. Project work: Can take technical ownership of the implementation of small-medium infrastructures. Can produce technical diagrams for small infrastructure projects and can produce reliable estimates of cost, technical risk and timescale for technical work. On larger projects, works within a technical approval framework (typically led by a Customer Solution Architect). Service level: Identifies and defines methods for improving service levels across many accounts. Gains agreement for divisional-wide changes and leads the implementation. Customer relationship: Deep understanding of the impact of Fujitsu Services services on the customer’s business. Would be known to many customers. Communication: Can clearly communicate the business implications of technological proposals in order to secure agreement of senior Fujitsu Services and customer management. Problem solving: Can resolve major problems with strong business implications, involving other specialists as necessary. Can solve structural problems needing strong analytical thinking. Team working: Can provide technical leadership. Skills mandatory: - CICOMM8 part 1: Introduction to Cisco Voice and Unified Communications - CICOMM8 part 2: Interconnecting Cisco Network Devices - VoIP Protocols: H.323, MGCP, SIP, SCCP - MiVoice Business Primer - Networking 4 VoIP or a current CCNA or CTP certification - MiVoice Business Rel 8.0 Core I+M (Installation & Maitenance) covering: Initial Setup and Licensing, Assigning Access Privileges,User and Services Configuration,Controlling Phone Features With Classes of Service, Attendant Consoles, Maintenance and Troubleshooting, Group Programming, SIP Trunks, Automatic Route Selection (ARS), Hot Desking, Call Handling, Embedded Voice Mail, Upgrading or Reloading Software, DHCP and VLANs, Tenanting, Speed Calls, Account Codes - MiVoice Business Rel 8.0 Networking, Clustering and Resiliency I+M covering: LAN, WAN and Layer 2 Switch Connections on the 3300 ICP, IP Networking, Emergency Services Management, System Data Synchronization (SDS), Clusters in a Voice Network, Integrated Directory Service (IDS), Resiliency, Advanced ARS, Bandwidth Management, Multi-Level Precedence and Preemption Skills useful: - ITIL v3 - Dial Plan design - VMWare Applications to https://fujitsu.tatcenter.com/position/MIBR (Please attach your CV in English detailing language skills and availability) |
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