Helpdesk Technician

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Helpdesk Technician

Sonae IM
Data:5-5-2017 Local: Porto

Sonae IM is a multinational tech company, with a clear objective to build and manage a portfolio of innovating companies. Sonae IM invests in tech-based companies that are focused in telecommunications and retail. Present in 12 countries, Sonae IM is already leader in some relevant markets, having companies under its wing that are already worldwide references.

The position we're selecting, for Helpdesk Technician, with IEFP contract (internship), will be part of IT & Facilities team, in Oporto (Maia) and requires:
- High school level studies or other certifications in IT areas;
- Any experience with incidents management, using a ticketing system, would be advantageous (preferential with Service Desk CA);
- Knowledge of English language (preferential);
- Knowledge of Hardware, Networks protocols, MS Office and Anti-Virus;
- Internal customer orientation;
- A set skills like planning, organization and analytic capability, problem solving would be valued;
- A track record of great interpersonal competencies, like proactive behavior, good communication and interpersonal relationship, as well as a focus on delivering value on time, with quality, critical sense and responsibility;
Function:
- Responsibility for IT support for internal users;
- Diagnoses and problem solving;
- Technical and functional support;
- Installation and configuration of software and hardware.

If you are looking for a professional growth opportunity, working in challenging and huge dimension projects, in a reference group, in strong development, send you application trough the link:

http://www.sonaeim.com/en/careers/

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