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IT Helpdesk Technician m/f


Michael Page
Data:3-6-2017  Local: Lisboa

we recruit an IT Helpdesk Technician to help with IT support, Helpdesk and implementation of new technology in order to ensure smooth integration and strengthening the end-user experience. This role will be part of the WMI (Windows & Messaging) team, reporting directly to the Corporate Windows & Messaging Team Leader.

Client Details

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

Description


  • Providing first level support to local colleagues in case of problems/questions with IT applications and/or equipment

  • Assist the local purchasing responsible in forecasting and planning of any IT related needs

  • Installation (staging) of new workstations and laptops with a defined image/customisation

  • Installing and setting up IT end-user equipment physically

  • Defining standards, policies and guidelines in cooperation with colleagues from the WMI team

  • Documentation and asset management, including lifecycle management

  • Assist with Printer/Scanner operations and troubleshooting

  • Assist with local Wifi/Network operations.

  • Assist with local IPT/Telephony operations.

  • Assist with local Video Conferencing operations

  • Management of local user-rights to IT resources, including Application access, Network drives etc.

  • Eventually take part of daily WMI tasks/projects

  • Support the branch office in Lisbon as Local IT/Helpdesk contact

Profile


  • Good Knowledge in Microsoft Exchange 2007 / 2010 / 2013 (existing certifications are an advantage)

  • Good skills in supporting and communicating with end-users in a helpdesk environment

  • Good skills and experience in problem determination, analysis and resolution

  • Knowledge in Microsoft client OS Windows 7/10 (Deploying, supporting and maintaining Microsoft devices in an enterprise environment)

  • Knowledge in Client Management - Microsoft System Center 2012 (SCCM) or similar solutions.

  • Knowledge in Apple macOS/iOS (Deploying, supporting and maintaining Apple macOS/iOS devices in an enterprise environment)

  • Know-how in server based computing (Citrix, MS Terminal Services)

  • Know-how in network technology and troubleshooting on client/access level is a must

  • Scripting skills (Microsoft Powershell) is a plus

  • ITIL knowledge

Job Offer


  • You will be part of a dynamic team, part of our Corporate IT

  • International Environment

  • Attractive compensation package

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