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Head of IT Operations (m/f) Porto Reporting directly to the Chief Technology Officer (CTO), he/she have main responsibilities: - will oversee our Software Development Teams having its Team leaders as direct reports; - ensure exceptional customer experience and for establishing processes for managing and prioritizing internal resources to establish efficient and high quality operations; - Manage IT operations, including all Software Development, Product and Service Delivery; - Manage technical prioritization and resourcing efforts; - Create and drive an ongoing environment and culture of exceptional customer experience; - Supervise Customer Support; - Maintain exceptional communications with the organization’s leadership, customers and staff; - Develop key performance indicators and perform continuous process improvement; - Coordinate IT recruiting process internally; - Oversee vendor selection processes and vendor and contract management. Profile: - Bachelor Degree in Computer Engineering or similar discipline; - 3-5 years experience working as a Software Engineer, with strong emphasis on Web Technologies; - 2-5 years experience as IT Manager, Technical Operations Manager, Lead Developer, Service Delivery Manager or similar; - Past experience as a Developer; - Proven experience with networks, communications, servers, storage systems, backup/archive, integration systems, high availability, disaster recovery and data security systems; - 5+ years demonstrated success in leading a team; - Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment; - Excellent written, oral, and interpersonal communication skills; - Fluent in English. Caso reúna o perfil pretendido, envie as suas informações profissionais para o link: http://www.msearch.pt/recrutamento/id-332474/head-of-it-operations-m-f.aspx |
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