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Responsabilities: The Technical Support Engineer ensures proper functioning of the business critical application and takes care of an effective and efficient use of these applications. In case of incidents, will act as 2nd line support to identify and trace the issue, preferably solving it before our customer is impacted. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations to the 3rd line Product Support. You will also get incidents via Service Desk system from the customers, to help solving or finding workarounds for the issue in real-time. As a Technical Support Engineer, you minimise the impact of changes to operations through robust Quality Assurance and continuous service improvement, though automated and manual testing. Profile: •Bachelor or Master degree in IT; •2/3 years of working experience; •Some experience with support processes (ITIL is welcomed); •Programming knowledge (scripting); •Strong understanding of IT applications management processes; •Preference about knowledge and experience of networking and automated testing tooling; •Has some affinity on IT Security and Security Awareness, Vacancy •Is well organised and quality driven; •Has a strong personality with the right soft skills: diligence in resolving customer application issues and willingness to jump in and tackle issues even in stressful situations; •Is pragmatic and pro-active, making things happen; •Is able to work alone and/or in a team; •Fluence in English and Portuguese (both speaking and writing); •Is available to work according to the Brazilian time zone; •You are located around Maia (Porto) (or willing to relocate). Please send your application letter and CV to: ---@--- with the reference Techn_Sup_Engin |
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