BNP Paribas Cardif - IT Helpdesk Technician

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BNP Paribas Cardif - IT Helpdesk Technician

BNP Paribas Cardif Services
Data:19-9-2017 Local: Lisboa

BNP Paribas Cardif insures 100 million clients in the world. As the insurance subsidiary of BNP Paribas, it aims at being the global benchmark for insurance partnerships and the leading provider of personal insurance solutions.

To support our growth in Portugal, we are looking for a skilled IT Helpdesk located in Lisbon.

Responsibilities:
- Responsible for providing technical assistance and support related to
computer systems, hardware, or software. Responds to queries, runs
diagnostic programs, isolates problem, and determines and implements
solution;
- Tasks include end user support, license tracking, and performing PC
maintenance, upgrades and configurations.

Main Functions:
- Provide technical assistance and support for incoming queries and issues
related to computer systems, software, and hardware;
- Install, test, configure and provide technical advice on telecommunications
systems;
- Plans network installations by studying technical specifications; preparing an
installation schematic;
- Install workstations, peripheral equipment and software;
- Verifies service by testing and re-programming circuits, equipment, and
alarms, identifying and correcting problems, conferring with engineers;
- Maintain daily performance of computer systems;
- Respond to email messages for customers seeking help;
- Ask questions to determine nature of problem;
- Walk customer through problem-solving process;
- Run diagnostic programs to resolve problems;
- Resolve technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems.

Qualifications:
- Bachelor’s Degree in Information Systems, Business, Communications or
related field;
- 5 years of relevant technical experience.

Essential:
- Experience on Multinational environment
- Good knowledge in English written and verbal communication;
- Strong Team interaction;
- Ability to handle several tasks simultaneously and effectively;
- Strive continuously for customer satisfaction;
- Aim to deliver very high quality results;
- Good capability of managing stress and conflicts and strong leadership;
- Good listening and questioning ability;
- Ability to plan work ahead and to prioritize workload;
- Be able to adapt to changes and evolution.

Please send us your CV by e-mail to ---@--- with the reference “IT Helpdesk Technician” on the subject.

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