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Emprego das Tecnologias de Informa??o Empresas em Destaque
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We are a group of people who love technologies. Some are programmers, others work on customer support. There are also these guys who spend their lives recruiting, and some others do the possible (and the impossible) to assure everyone’s having the time of their lives. We develop products and we provide services. This opportunity refers to a direct hire in one of our clients - What will you be doing? - Architect & Setup Service Desk - Strategy & Planning - Operational Management - Customer Service - KPI & SLA Management - x What are the requirements? - 5+ years of technical experience as a senior contributor (such as computer systems or IT support) - 1-3 years supervisory or leadership experience - ITIL Certification preferred; HDI Support Centre Analyst or Team Lead Certification strongly valued; Knowledge Centred Support (KCS) Certification strongly valued; - Track record of setting Service Desk standards and developing guidelines, as well as helping others interpret policy - Track record of working with software management applications (JIRA & Atlassian suite or other similar applications) - Extensive knowledge of computer and telecommunications strategies, environments, equipment, operating systems, development tools and methodologies - Speak Multiple Languages, English is mandatory What are the benefits? - Loads of work; - Transparency; - Free tech events; - Health insurance; - Summer Sessions Party (What happens in Summer Sessions, Stays in Summer Sessions). Are you ready? Reach us at: ---@--- |
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