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IT Helpdesk - Español


Adecco Recruitment
Data:18-1-2018  Local: Aveiro

Spring Professional is hiring for Faurecia company, an IT Helpdesk - Español (M/F), for São João da Madeira area.



Responsibilities:


- Control of the techniques of the Customer Relationship on phone;


- Control of the necessary handlings to the recording of the calls on the customer relationship tools;


- General culture of user support;


- Treat the users requests;


- Take the necessary information to the good qualification of the problem;


- know the most frequent requests and their link to an identified problem, knowledge of the answers or the methods to be followed;


- Highlight and manage dysfunctions, and priorities;


- Inform users in the framework of the process of the follow up of the request and of the alert procedure.



Profile:


- Bsc. Degree or Professional course in Computer Science, Information Technology or in a similar technological area;


- Fluent language of Spanish (mandatory);


- English on a level to communicate IT internally;


- Knowledge of the various activities, various domains/scopes (office automation, collaborative tools, etc…);


- Knowledge and apply the forwarding process;


- Application of security rules;


- Use of the procedures (techniques and organization);


- Participate to the capitalization and the knowledge enrichment;


- Capacity to inform the users in a proactive way.

Candidate-se através do website




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