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Who are we? As part of Rupeal group, KWAN is an IT Staffing company which specialises in the art of professional fulfilment, making sure that anyone who works with us, from clients, to candidates, to consultants, is in the right path for achieving their motivations! Description: Provide Tier2/3 Level support, incident management and resolution by direct troubleshooting work or knowledge re-use. Identify accurate solutions for cases, based on in depth analysis, in the agreed timeframe with high quality to ensure 'first time' right. Participate in field activities, such as, homologations, trials and pilots with our end customers. Requirements? Technical skills: Good understanding of Transmission Technologies (DWDM, Ethernet L2/L3, IP, Carrier Ethernet, PTN/MPLS, GMPLS); Good knowledge about Operating Systems (Windows and Linux) and Oracle; Strong analytical skills to create Test Cases in complex network scenarios; Ability to debug software problems and discuss the cases with software development teams Personal Attributes: Good communication skills, ability to clearly articulate solutions to the customer; Knowledge sharing mindset, actively developing and sharing knowledge via discussion forums and expert communities; Strong customer focus; Proactive, autonomous and able to build and maintain an excellent relationship with customer; Well-organized individual who can prioritize work and handle multiple tasks under pressure What are the benfits? Loads of work; Transparency; Free tech events; Health insurance; Summer Sessions Party (What happens in Summer Sessions, Stays in Summer Sessions). Are you ready? Reach us at: ---@--- |
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