Supports of the IT Service Delivery in ensuring that services are delivered as per agreed budget and performance levels and contribute to the operational integrity of the business operations through continuous improvement.

Client Details

Our client is a FMCG leading company.

Description

• Develops standards, procedures and work instructions related to providing effective business support to the development of long-term strategy for the Opco, in alignment with the IT strategy, policies and principles.


• Contribute to the development of an operational strategic OpCo IT plan, in line with the OpCo strategic plan and taking into account business strategy and business priorities.


• Ensures proactive involvement with projects of all respective parties to define requirements, formulate service level agreements (SLA) and Key Performance Indicators (KPI) with relevant stakeholders.


• Coordinates service delivery, in line with requirements agreed with customer expectations, business stakeholders, adherent to OpCo operational plans and with reference to existing procedures


• Ensure full operational service delivery, in line with agreed SLAs and KPIs. Coordinates the analysis and resolution of operational incidents, coordinates the execution of root cause analysis for critical issues


• Establishes regular status reports on system performance, availability and capacity, ensuring professional service level management. Breaches are followed-up by analysis and measures to ensure future prevention


• Create periodic analyses and reports upon service metrics related to the assigned area and make recommendations for improvement opportunities


• Gather, interpret and identify relevant developments and trends in IT, digital and the industry, to recommend measures to the process owner if necessary

Profile

• Degree required, Master's preferable


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  2-5 years of relevant working experience, preferably in FMCG companies and/or IT operations
  
  


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  Strong experience in IT Service Delivery, ITIL certification required.
  
  


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  Strong knowledge of ERP systems (SAP) and ERP integrated platforms, digital technologies, mobility
  
  


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  Experience in SAP software solutions, technology and business process outsourcing.
  
  


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  Technical expertise in infrastructure area; mobility, networking, virtualization, storage and backup, web (cloud, hosting, DNS).
  
  


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  Solid understanding of application technology stack (operability, connectivity)
  
  


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  Good interpersonal skills with the ability to form effective relationships with other cultures and support peers
  
  


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  Drive for continuous professional development in self and others
  
  


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  Excellent language skills in English
  
  

Job Offer

Join a leading growing company.

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