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Technical Support - APP Service


Wide Scope
Data:23-3-2018  Local: Lisboa

Wide Scope-Sistemas de Planeamento e Optimiza็ใo Lda, seeks Technical Support - APP Service to integrate client projects with the following requirements:

RESPONSIBILITIES:

• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
• Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
• Build customer and partner loyalty through customer orientation, responsiveness and accountability;
• Work in an international environment and collaborate with your team to provide high-level support;
• Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
• Develop and deliver internal and customer or others (e.g.: students) technical trainings/workshops in specialty areas;
• Work with local marketing people for product feedback, new product launches.


ESSENTIAL EXPERIENCE & QUALIFICATIONS:

• Knowledge of IIS configuration and how HTTP requests are handled by IIS.
• Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.
• Knowledge of the .NET Framework and how to develop ASP.NET applications using C# and VB.
• Knowledge of MVC frameworks, particularly ASP.NET MVC.
• Working knowledge of Visual Studio and the Azure SDK.
• The ability to troubleshoot complex web application issues in an often ambiguous environment.
• Knowledge of HTML and CSS.
• Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
• Understanding of PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal a plus.
• Familiarity with Azure services and offerings is a plus.
• Ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment
• English language essential both spoken and written
• Knowledge of additional European languages an advantage.

To apply for the job send your CV to ---@--- with the U23/ APP



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