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Our client is a multinational that works in the IT sector. At the moment they work with 100 other companies in 23 different languages, providing 24/7 IT services to its clients. The Product Support Specialist will have the following responsibilities: - Influence and improve the quality of knowledge articles; - Support training activities within the desk environment; - Ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties; - Deals with escalations from Service Desk Agents and takes ownership of more difficult problems; - Typically supports 1 customer/desk – could be internal and/or external customer. - To act as point of support in dispute or uncertainty over appropriate resolver group for an incident; The ideal candidate presents with the following traits: - Fluency in German and English; - Knowledge and experience in Retail environment (desirable); - Knowledge and experience in POS, card readers, printers; - Knowledge and experience Forcecourt configuration (not mandatory) and Flows monitoring. - The chance to work in a rewarding, dynamic and multicultural environment; - Very competitive salary, bonuses and benefits package; - Employment contract; - Training and internal career progression plan upon hiring; - Excellent facilities centrally located near a wide range of public transports. If you are interest please apply here: https://www.talentsearchpeople.eu/en/apply/?page=apply&pubID=34056 Rosário Rodrigues (+351) 21 145 01 53 |
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