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IT Service Desk Team Leader (m/f) Our Offer Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free organized sport activities and events every month. Responsibility Management of daily ServiceDesk activities; Ensure the quality of the companys IT support; Supervise and establish measures, procedures and company rules; Train and follow the ServiceDesk technicians team; Ensure that all ServiceDesk support activities are properly coordinated, monitored, registered, followed and solved in an adequate manner. Your Profile Native Portuguese speakers (mandatory); Fluency in English (minimum C2 level); Higher education Degree in the field of IT (preferred); Experience managing ServiceDesk teams (mandatory, more than 3 years, preferred); Two years on Contact Center and shared services (preferred); Proven experience and knowledge of ITIL processes; ITIL and Microsoft certifications (preferred); Extensive knowledge of Active Directory and ServiceDesk (mandatory); Leadership skills and ability to motivate others; Able to work under pressure; Team player; Communication skills. If you are up for the challenge and interested in this opportunity, send your application to:http://www.msearch.pt/recrutamento/id-370480/it-service-desk-team-leader-m-f.aspx send and email to ---@--- with the Ref. IT Service Desk Team Leader |
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