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SLOT Human Resources, we boosted its growth. We boost your performance. Identify the best of each candidate and adapt it to the job market. In this way, we potentiate the most positive in all the areas in which we intervene. A SLOT Human Resources, you will find a moment of recruitment for prestigious client company, Technical Services Engineer_DE The role holder understands the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Requirements: •Team Working. Is a key team member, taking on escalations and supporting less experienced people in the team; •Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members; •Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Monitors performance through statistical reporting and analysis; •Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service; •Problem Solving. Takes ownership for listening to and understanding customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be further escalated to ensure satisfactory resolution; •Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. Experience: •German Speaking written and spoken required •Technical understanding of the following technologies •Microsoft products, operating systems, databases, basic networking •Server deployment, security, evaluate and modify system's performance. •Perform testing and evaluation of systems and software •Understanding the Incident Management Process •Understanding the Service Request Management Process •Incident Controlling •Major Incident Controlling •Service Level Controlling •Documentation and Knowledge Process in ITSM & Reporting •Task based activities based on provided detailed activity guides: •Daily Early Morning Checks (EMC) •Infrastructure testing •Application testing •Reporting test results based on templates •Setup up and managing conference-calls with resolvers and documentation the actions being taken •Strong communication skills and team work ability Location: Lisboa Conditions: •The chance to work on rewarding, dynamic and multicultural environment •Very competitive salary, bonuses and benefits package •Employment contract directly with Fujitsu •Trainig and internal career progression plan upon hiring •Excellent facilities centrally located near a wide range of public transports To apply for this vacancy, please send your CV for ---@--- and indicate the reference “Systems Specialist Engineer DE _Lisbon” “SLOT Empresa de Trabalho Temporário, Lda. Alvará n.º 502 de 03/04/2006”. |
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