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Helpdesk Service Manager (m/f)


QiBit Portugal
Data:14-12-2018  Local: Lisboa

We are looking for a Helpdesk Service Manager (m/f) to integrate our client’s team – a national reference company, leader in the sector of electronics and entertainment.

What will be your main task and responsibilities?
• Ensure a direct contact with the Helpdesk IT providers;
• Manage day to day business, by following up open Helpdesk IT cases (Incidents and Requests);
• Create, design, and enforce the Helpdesk processes;
• Validate SLA metrics accomplishment with the Helpdesk IT providers.

What is required from you?
• Experience working with ITIL V3 framework is mandatory;
• Knowledge in Desktop, Users and Asset Service Management is mandatory;
• Technical Desktop Management knowledge is desirable;
• Previous experience as Service Desk coordinator and Senior Service Desk technician;
• Good communication skill is mandatory;
• Capable to work as team player;
• Ability to work under pressure.

Sounds like you? Send us your CV to www.qibit.pt/vagas and let’s talk!

About QiBit:
QiBit is a recruitment company specialized in Information and Communications Technologies, who belongs to the multinational Gi Group. Our team works daily to connect companies and candidates, developing a close relationship with both.



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