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What will be your main task and responsibilities? • Ensure a direct contact with the Helpdesk IT providers; • Manage day to day business, by following up open Helpdesk IT cases (Incidents and Requests); • Create, design, and enforce the Helpdesk processes; • Validate SLA metrics accomplishment with the Helpdesk IT providers. What is required from you? • Experience working with ITIL V3 framework is mandatory; • Knowledge in Desktop, Users and Asset Service Management is mandatory; • Technical Desktop Management knowledge is desirable; • Previous experience as Service Desk coordinator and Senior Service Desk technician; • Good communication skill is mandatory; • Capable to work as team player; • Ability to work under pressure. Sounds like you? Send us your CV to www.qibit.pt/vagas and let’s talk! About QiBit: QiBit is a recruitment company specialized in Information and Communications Technologies, who belongs to the multinational Gi Group. Our team works daily to connect companies and candidates, developing a close relationship with both. |
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