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IT Service Manager - M/F
Michael Page
Data:27-4-2019
Local: Lisboa
Our client is looking to hire an IT Service Manage who will lead a team based in Lisbon. Client Details Our client is an IT worldwide leading company. Description
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Lead the Help Desk team, that is solving complex technical problems for the internal customers;
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Provide and manage technical support to company staff on all company-supported applications and hardware such as CRM, Easyvista, Office 365 (Email, SharePoint, FileShare, Teams, Visual Studio), Telephony, desktop and laptop computers, mobile devices, and related technologies;
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Manage Software licences, certificates and domains;
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Manage Data Center and Software vendors;
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Proactively identify opportunities to evolve and improve the IT support delivery systems;
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Make recommendations about future planning and development of IT resources with an emphasis on maximizing end user productivity and return on investment;
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Drive focus on accuracy, timely feedback, and customer satisfaction;
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Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues;
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Drive the knowledge-sharing mindset, methodology, and tools.
Profile
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Around 4 years of work experience;
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Must have the ability to quickly research and self-educate on new information, technologies and methods;
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Dynamism and results oriented;
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English proficiency (required).
Job Offer Join an international business in an innovative Company. Candidate-se através do website
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