Empresas em Destaque
|
|
Novo Portal de
Emprego das Tecnologias de Informa??o Empresas em Destaque
|
|
Our client is one of the largest multinational companies of telecommunications, who is looking for a Technical Assistance Center. Responsibilities: - Tier 2/3 Level support, incident management and resolution by direct troubleshooting work or knowledge re-use, working in direct interface with customer, R&D, Care and organization; - Provide accurate solutions/workarounds for cases, based on in depth analysis, in the agreed timeframe with high quality to ensure 'first time' right; - Participates in emergency 24/7 duty, ensures proper EME case information and reporting; - On request, participates in field activities, i.e installation and/or commissioning and/or integration, network expansion, SW maintenance activities such as SW change planning, launch, trials and pilot projects support. Ideal profile: - Between 4-6 years Telecommunications industry experience; - Minimum Bachelors Degree in Electrical Engineering or equivalent experience; - English spoken/ written is mandatory; - Available to support emergency call-up rotas on a 24/7 basis; proven track record on a position involved with the 24x7 technical support of telecommunications networks is a plus; - Advanced knowledge of data transmission technologies (Ethernet L2/L3, IP, Carrier Ethernet, IP/MPLS, MPLS-TP); - Strong understanding data networks scenarios (BGP4, OSPF, Integrated IS-IS, PWE, L2 Protocols (STP, RVT, OAM), PPP, Frame Relay, ATM and IP/MPLS (VPWS, VPLS, IPVPN, LDPxRSVP); -Experience with test equipment, i.e Traffic generator, protocol analysers; - Experience in technical support for data products or similar activities, i.e commissioning and integration, optical networks planning and optimization, system verification will be a strong plus; - Good communication skills, ability to clearly articulate solutions to the customer; -Team player and able of self-enabling on new technologies, new products; - Knowledge sharing mindset, actively developing and sharing knowledge via discussion forums and expert communities; -Strong customer focus; - Proactive, autonomous and able to build and maintain good relationship with customer; - Self-motivated well-organized individual who can prioritize work and handle multiple tasks under pressure. Send your CV to the link: https://www.randstad.pt/empregos/technical-assistance-center-mf_lisboa_RP-2019-62401/ |
Pagina Principal
Como Anunciar
Contacto
|
