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Portugal, Odivelas, Lisboa, PT Alphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care. A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-on smartsourcing). The Global Network Services Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry. Job Responsibilities: • Network monitoring and utilization reporting • Create tickets using ticketing procedures and follow escalation procedures • Handle direct customer calls and raise tickets • Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive) • Collect vital stats on each device (differs by device) and provide reporting • Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking • Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto) • Ticket follow up • Resolve escalated issues from other shift engineers • Troubleshoot complex LAN/WAN issues • Diagnose issues on routers/switches/gateways/firewalls etc. • Perform Logical Moves, Adds and Changes for IPT devices • Coordinate with ISPs and vendors on bandwidth and hardware issues • Perform upgrades and maintenance of network devices • Escalate to Senior engineers Job Requirements: • Experience with WAN technologies (SD WAN, Internet, MPLS, private lines, etc) • Advanced TCP/IP knowledge; routing, switching, wireless, WAN Optimization, MPLS, NAT, etc • Advanced knowledge of dynamic routing protocols (BGP, OSPF, EIGRP) • Strong technical troubleshooting abilities & experience • Experience with Cisco ASR routers, Nexus switches and Catalyst switches • Experience with Palo Alto Networks, Juniper Networks, Cisco Systems, Fortinet, Riverbed • Experience with cloud technologies (Azure, AWS,etc) • Knowledge of Internet security / DMZ network architecture • Experience with Site-to-Site and software VPNs • Excellent communication skills (verbal & written) • Strong interpersonal skills • Team work ability Preferred Experience/Skills: • Minimum 5 years of IT experience • Bachelor’s Degree Desired • CCNA required • CCNP/CCNA preferred PLEASE APPLY THROUGH THE LINK BELOW: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c334b06e-6581-4961-93c1-442275f32f76&ccId=19000101_000001&jobId=287062&source=CC3&lang=en_US Subject to review for purposes for ADAAA Alphaserve Technologies is committed to Equal Employment Opportunities |
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