COMPANY

Our Client is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions As-a-Service for its customers and channel partners.

CANDIDATE

• Confirm all issues and requests are captured and closed via the CRM ticketing system;


• Perform deployments of new firewalls and management/support of deployed firewalls;


• Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality;


• Perform RFC approved systems modifications and reboots;


• Ensure all customer requests are handled, documented and escalated during Queue shifts as scheduled/directed.

PROFILE

• Post-Secondary degree or diploma;


• 4 years of previous field engineer experience working in a technology/systems department directly supporting customers;


• Demonstrated strong working knowledge of networking technologies and business applications;


• Citrix Experience highly desirable;


• Demonstrated working knowledge of modern firewall technologies;


• Demonstrated ability to perform systems discoveries, and plan implementations;


• Fluent in English (mandatory).

We offer the possibility of career progression and development of skills as well as the opportunity to work in a multicultural environment.

EGOR – PORTO

Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.