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Senior Systems Support Professional


EGOR
Data:21-10-2019  Local: Porto

COMPANY



Our Client is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions As-a-Service for its customers and channel partners.



CANDIDATE




  • Confirm all issues and requests are captured and closed via the CRM ticketing system;

  • Perform deployments of new firewalls and management/support of deployed firewalls;

  • Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality;

  • Perform RFC approved systems modifications and reboots;

  • Ensure all customer requests are handled, documented and escalated during Queue shifts as scheduled/directed.



PROFILE




  • Post-Secondary degree or diploma;

  • 4 years of previous field engineer experience working in a technology/systems department directly supporting customers;

  • Demonstrated strong working knowledge of networking technologies and business applications;

  • Citrix Experience highly desirable;

  • Demonstrated working knowledge of modern firewall technologies;

  • Demonstrated ability to perform systems discoveries, and plan implementations;

  • Fluent in English (mandatory).



We offer the possibility of career progression and development of skills as well as the opportunity to work in a multicultural environment.



EGOR – PORTO



Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.


21-10-2019 08:06



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