Software Engineering Support (M/F) Porto

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Software Engineering Support (M/F) Porto

Manpower Group
Data:23-8-2019 Local: Porto

ManpowerGroup Portugal is hiring a Software Engineering Support to a client leader in data management, reporting solutions for the investment management, insurance, and banking industry. The role is mainly to provide 2nd level support via ticketing and handle 3rd level projects and tasks. The support engineer will ensure satisfaction, technical support and smooth operations by supporting the business for any issues concerning software environment. Strive for excellent customer service while taking a detailed oriented approach to addressing customer needs quickly and efficiently.

Responsibilities

• Take ownership and accountability of specific modules within an application and provides technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues
• Ensure code is maintainable, scalable and supportable.
• Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects.
• Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques and reusing existing solutions.

Technologies

• Awareness of programming concepts and ability to write software code in at least one programming language

Requirements

• Bachelor's degree in Science/IT/Computing or equivalent;
• 2-5 years' experience as a software engineer or a software support engineer for Level 2 support;
• Strong experience in ticketing (request vs incident);
• Experience in improving internal SLA of open tickets and resolution time;
• Good communication skills and supportive attitude towards your colleagues and the business;
• Builds Valuable Customer Relationships;
• Demonstrates Excellence and Professionalism;
• Analytical Thinking & Problem Solving;
• Continuous Improvement;
• Teamwork, Passionate about work and code Quality.

• Job Type: Full-time

Please get in touch with me to discuss this role in more details.
Please send your email to ---@---

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