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Responsibilities: • Be part of a team and develop your skills and specialized expertise as you solve complex technical issues in Microsoft Dynamics 365 Business Central. • Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft • Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers’ needs and deliver customer desired outcomes • Be a Microsoft ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems. Document your knowledge and share it with others • Manage relationships with your customers and provide technical documentation for the troubleshooting steps • Report software bugs and be an advocate for product improvement using customer suggestions • Use tools for debugging and root cause analysis • Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems • Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues • Represent Microsoft professionally in customer and partner onsite visits, where travel may be required • Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc. • Present technical content to various audiences including customers, partners, and internal stakeholders Qualifications: Required: • A working knowledge of Dynamics NAV, Dynamics 365 Business Central or other ERP products including cloud enterprise applications • Good knowledge of Microsoft SQL – administration, troubleshooting, performance tuning, tracing and analysis. Azure SQL Knowledge is a plus. • English Language: fluent in reading, writing and speaking • Excellent Communication Skills - verbal, listening, and written (including technical writing) • strong customer service, accurate and logical problem-solving skills • Interpersonal and relationship skills proven through work experience • Passion for lifelong learning and personal and professional development To appy, please send us your resume (in english) to ---@--- with the reference “Dynamics Business Support Engineer” |
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