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Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities. As a result of a solid partnership between Randstad Technologies and one of our biggest clients, we are currently conducting a process for a ServiceDesk Coordinator - Control Center Coordinator. descrição da função/job description For integration into the Support Team, we're looking for a ServiceDesk Coordinator, with relevant experience in this area. What you will do: - organizing a 24/7 operations of a 1st level control room for wind turbines; - disciplinary responsibility for a team of operators; - shift planing, training of the team, creation of work instruction, process optimisation; - regular exchange with internal and external customers; - service quality and escalation management; - continuous reporting towards HQ located in German; - development and integration of new 1st level services based on given targets; - regular business trips. requisitos/requirements Skills: - certified education with 5 years of experience; - operational background with 1st level support/service desk experience; - experience as a leader; - a general good technical understanding is required; - IT affinity or ITIL experience will be useful as a plus; - profound english skills (spoken and written) are a must. oferta/offer Offer: - Immediate entry into a prestigious multinational company; - Integration of highly complex projects; - Remuneration conditions according to the experience and demonstrated knowledge. para se candidatar/to apply https://www.randstad.pt/emprego/RO-2020-81461 |
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