RELATIONSHIP MANAGER (m/f)

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RELATIONSHIP MANAGER (m/f)

NBCC CONSULTING
Data:2-7-2020 Local: Lisboa

NBCC Consulting is hiring to a client company that was created with the objective of implementing a new concept that will change forever the way people think and use queue management software, with focus on the democratization of queue systems and in the overall user experience.

Challenge
- Join our IT consulting team, which is growing fast.

SKILLS
-Managing Premier Customers’ and Partners’ Critical Situation incidents to ensure that the CritSit process is being followed and any need of escalation is addressed;
-Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations;
-Delivering a high-quality customer and partner experience through timely and effective resolution of customer’s issues in the quickest way possible;
-Expanding internal visibility of Premier Customers’ Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours;
-Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process;
-Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations;
-Pursuing proactive actions to help prevent future issue;
-Leading project and working group to improve process and tools;
-Establishing / Maintain Relationships;
-Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible;
-Actively participating on projects initiatives owned by CMET;
-Providing CritSit reporting to allow businesses to make better decisions.

CONDITIONS
-Integration in a company in strong growth for several years;
-Permanent employment contract;
-Salary package compatible with the function and experience demonstrated;
-Health insurance;
-Continuing education;
-Professional development.

Please send your updated CV to ---@--- , and if you are not contacted within two weeks we will keep your CV in the database for future recruitment processes. All applications will be treated confidentially under the Data Protection Act. Only applications that meet the requested profile will be considered. All other will be in database for future requests.

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