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We find, retain and motivate talents. We are now recruiting an Azure IaaS VM Support Engineer (m/f) for one of our main clients, located in Lisbon. Job Description: The Azure IaaS VM Support Engineer is responsible for support delivery, providing technical support to Azure customers by resolving technical issues on the Azure VM by leveraging the internal knowledge repositories and ensuring customer satisfaction. The Azure IaaS VM Support Engineer will need to closely collaborate with engineering and operations, and other support engineers. Key responsibilities: •Customer Issue Resolution & Responsiveness. •Drive the communication with the customer to provide top class support. •Collaborate with cross-group peers both proactively and reactively. •Document troubleshooting steps. •Identify current knowledge deficiencies/training needs, as well as potential future needs. •Implement your development plan, actively seek development opportunities, and complete all scheduled training. •Be available for weekend shifts during EMEA hours periodically, if necessary. If you have: •Handle technically challenging and politically hot customer situations. •Strong communications skills – Excellent spoken and written English communication skills. •Effective, polished interaction with customer to gather information. •Cross-team collaboration. •Logical and Critical thinking. •Passion for technology and customer support. Language: Fluency in English is mandatory. Second language as plus: French. This opportunity is for you! What we can offer you: • Integration into a dynamic team with a relaxed work environment; • Health insurance active at the time of integration; • Protocols and other benefits with local partners; • Follow up of your personal and professional development; • Attractive salary package. Location: Lisbon. “Attitude is a little thing that makes a big difference.” – Winston Churchill Show us you have attitude and accept this challenge! Send us your updated CV to ---@--- mentioning the reference "AZUREVMSE”. |
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